We offer a 14-day return window after receiving your order. Items must be unused, in their original condition, and returned with original packaging, tags, and proof of purchase. To start a return, email us at customerservices@sumatime.store. Please contact us before sending anything back — returns sent without prior approval may not be accepted. Note: We cannot accept returns on personalized items, perishable goods, beauty/personal care items, gift cards, or clearance/sale items.

We accept all major credit cards, PayPal, Apple Pay, and Google Pay. Our checkout is secure and encrypted for your safety.

We'll do our best to accommodate changes or cancellations if you contact us quickly at customerservices@sumatime.store. Once an order has been processed and shipped, modifications may no longer be possible.

Currently, we only ship within the United States. If you're located outside the U.S. and are interested in placing an order, please contact us at customerservices@sumatime.store before purchasing and we'll do our best to accommodate your request.

Orders are typically processed within 1 business day (excluding weekends and public holidays). Once shipped, most deliveries arrive within 1–6 business days depending on your location and carrier. You'll receive a tracking email as soon as your order ships.

Yes! We offer free shipping on all orders over $49.99.

Absolutely! Once your order is shipped, you’ll receive a tracking number via email. Use this number to track your package on our website or the carrier’s website.