Shipping policy

Shipping Policy

Processing Time All orders are processed within 2 business days. Orders are not processed or shipped on weekends or public holidays.

Shipping Time Once your order has been processed, delivery typically takes 2–10 business days depending on your location.

Free Shipping We offer free shipping on all orders worldwide. No minimum purchase required.

Shipping Destinations We ship to the following countries: Canada, Malaysia, New Zealand, Singapore, South Korea, United Arab Emirates, United Kingdom, and United States.

If your country is not listed above, please contact us before placing an order and we'll do our best to accommodate you.

Order Tracking Once your order has shipped, you will receive a confirmation email with tracking information so you can follow your package's journey.

Lost or Delayed Packages If your order hasn't arrived within the estimated delivery window, please contact us and we'll investigate the issue. If a package is confirmed lost, we will offer a full refund or replacement at no additional cost to you.

Refunds We offer full refunds on all orders. Please visit our Refund Policy page for more details.

Contact Us If you have any questions about your shipment, feel free to reach out to us at customerservices@sumatime.store.