At Sumatime, we know you're excited to receive your order, and we work hard to get it to you as quickly as possible.

Processing Time

Orders are typically processed within 1 business day after they are placed.

Orders placed before 12:00 PM CT are typically processed the same business day. Orders placed after 12:00 PM CT will be processed the following business day. Please note that orders are not processed or shipped on weekends or public holidays.

Shipping Time

Once your order has been processed, most deliveries arrive within 1–6 business days, depending on your location and the shipping carrier.

While we strive to meet these delivery estimates, occasional delays may occur due to factors outside of our control.

Free Shipping

We offer free shipping on all orders over $49.99.

Shipping Locations

Currently, we only ship within the United States.

If you're located outside the U.S. and are interested in placing an order, please contact us before purchasing. We'll do our best to see if we can accommodate your request.

Order Tracking

As soon as your order ships, you'll receive a confirmation email containing your tracking information.

This allows you to follow your package every step of the way until it arrives at your door.

Lost or Delayed Packages

If your package has not arrived within the expected delivery timeframe, please contact us at customerservices@sumatime.store.

We'll work with the shipping carrier to investigate the issue and keep you informed throughout the process.

If a package is confirmed to be lost in transit, we'll gladly provide either a replacement or a full refund at no additional cost to you.

Refunds

We stand behind our customers and offer full refunds in accordance with our Refund Policy.

For complete details, please visit our Refund Policy.

Contact Us

If you have any questions about shipping, tracking, or your order, we're always happy to help.

Email: customerservices@sumatime.store

Number: (832) 356-1267

Hours: Monday – Friday, 9:00 AM – 4:00 PM CT

Address: 2261 Northpark Dr #2092 Kingwood, TX 77339 United States