Refund policy
Return Policy
Last updated: June 11, 2026
We want you to love your purchase from SumaTime. If something isn't quite right, we're here to help.
How to Start a Return You have 14 days after receiving your order to request a return. To get started, email us at customerservices@sumatime.store with your order number. We'll provide the return address and instructions.
Please contact us before sending anything back — returns sent without prior approval may not be accepted.
Return Eligibility To qualify for a return, items must be:
- Unused and in their original condition
- Returned with original packaging, tags, and proof of purchase
Items That Cannot Be Returned For health, safety, and product-specific reasons, we cannot accept returns on:
- Personalized or custom-made items
- Clearance or sale items
- Gift cards
- Beauty and personal care items
- Perishable products
- Hazardous materials, flammable liquids, or gases
Not sure if your item qualifies? Reach out before making a request and we'll let you know.
Damaged, Defective, or Incorrect Orders If your item arrives damaged, defective, or if you received the wrong product, please contact us as soon as possible at customerservices@sumatime.store . Include your order number and photos of the issue and we'll work with you to make it right.
Exchanges Need a different item? The easiest option is to return the original product (if eligible) and place a new order once your return has been approved.
Refunds Once we receive and inspect your return, we'll notify you whether your refund has been approved. If approved, your refund will be issued to your original payment method within 10 business days. Depending on your bank or card provider, it may take a few additional days to appear in your account.
If your return is approved, return shipping costs will be covered. If your return is not approved, return shipping costs are your responsibility.
Shipping costs are non-refundable unless the return is due to our error. There is no restocking fee.
If it's been more than 18 business days since your refund was approved and you still haven't received it, please contact us at customerservices@sumatime.store .
European Union Customers If your order is delivered within the European Union, you have the right to cancel or return your order within 14 days of receipt for any reason, without needing to provide an explanation. Items must still be returned in their original condition with packaging, tags, and proof of purchase.
Contact Us Have questions about a return or refund? We're happy to help.
Email: customerservices@sumatime.store
Number: (832) 356-1267
Hours: Monday – Friday, 9:00 AM – 4:00 PM CT
Address: 2261 Northpark Dr #2092 Kingwood, TX 77339 United States